Check out this great article on social media and technical communication–the wave of the future.
So, how has social media changed your technical writing?
Social media amplifies everything. If a company makes a mistake (remember the BP oil spill in 2010?), the social media buzz can be devastating to its image. Conversely, if a company does something great or develops an interesting new product (remember when the IPad made its debut?), the social media buzz can be invaluable. For a technical communicator, social media is one of its biggest challenges. Technical communicators have lost their absurdity and anonymity; their work is no longer seen by only a few users–through social media, the world has become the editor for all technical writers.